BeTheHost - Fully managed cpanel web hosting services with 24-7 support

Environment
Precision-controlled raised floor air conditioning systems protect and cool mission-critical servers and equipment in the Network Operations Center. The facility is controlled by dual 30-Ton APC™/Airflow™ triple-compresser redundant systems. These systems provide a virtually dust-free and particle-free computing environment, with temperature, humidity, and air-quality regulation.

Security
Restricted access to the Network Operations Center is monitored by qualified personnel 24 hours a day, every day. Visitors and clientele are only allowed on-site if escorted by Network Operations Center staff. The entire Network Operations Center is monitored, ensuring prompt response and thorough coverage to fire or security alarms. We supply all our Network Operations Center customers with advanced firewall, encryption, intrusion detection and other security measures. Bethehost maintains a full digital video surveillance system of the Network Operations Center, with full on-site and off-site recording.

Failsafe Power Supply
Our Network Operations Center currently has 800amps 480V (3200amps 110V) 3-Phase ). The facility is currently backed up and protected by a 160KVA Powerware™ 9135 facility-wide UPS (Uninterruptible Power Supply) system. In a very rare case of utility outage, our Cummins™ 250KW deisel generator starts automatically, taking over for the UPS systems and supplying all necessary power for the facility. The generator interfaces to the power grid thru a Cutler-Hammer™ automatic transfer panel. The generator is powered by a 500 gallon fuel tank, capable of running without refueling for approximately 80 hours. An APC Silcom™ (http://www.apc.com) 500KVA Enterprise UPS, and further generator capacity, is scheduled for install in early 2004.

Backup Systems
Bethehost automatically provides backup data services to all Shared, Reseller and VPS hosting solutions clientele. Services are also optionally available to all dedicated and co-location clientele. Bethehost utilizes backup hard drives on each individual server to store backups. Linux systems store zipped copies of server system files and client data files, for simple server rebuilding. Off-server and off-site backup services are available as well.

24x7x365 Monitoring
The Network Operations Center uses industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operations Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports can be monitored, including FTP, HTTP, SMTP, HTTPS, SSH, TELNET, and POP3. We provide network monitoring of the Local Area Network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG. Our close and constant communication with our upstream backbone providers ensures that our customers have constant access to high-performance Internet connections. Failure on any monitoring service results in audible alarms, LAN messages, and alerting our staff paging system. Bethehost offers remote cold boot hardware for dedicated server and co-location clients, with private, password protected, web based access.

Hardware
BeTheHost utilizes ONLY top name brand hardware. The network is centered on a Cisco™ GSR12000 Border Routers, and Cisco 7206VXR Core Routers, connecting via Gigabit Ethernet (1000mbps) to the Extreme™ Summit™ 5i & 4 primary switches. Hewlett Packard™ Procurve™ & Extreme™ Summit™ 24/48 managed switches comprise the power and stability of the network, operating at 100mbps switched ethernet speeds. Hardware utilized in the facility is comprised of name brands, including the following: Intel™, Asus™, Abit™, AMD™, Raidmax™, Corsair™, Mushkin™, Sony™, 3Com™, Zelmans™, Hewlett Packard™, Adaptec™, Cisco™, Kingston™, Micron™, Crucial™, IBM™, Maxtor™, Western-Digital™, Seagate™, Quantum™, Dell™, Realtec™, & Belkin™. APC™, Tripp-Lite™, Powerware™, & Liebert™ UPS Systems provide the power backups, along with a Cummins™ generator system. Facility monitoring is provided by a Panasonic™ WD-500 Digital Video System over Sony™ & Panasonic™ CCTV cameras.

Software
The Network Operations Center utilizes the Red Hat™ Linux operating system on the majority of servers present. Red Hat™ Linux is a highly configurable system, and well known for speed and stability. Red Hat™ Linux servers have been documented to remain operating for up to one year at a time without even requiring a reboot. The Apache™ Web Server nicely compliments the Red Hat™ Linux Operating System. Bethehost also supports FreeBSD™, Mandrake™, Slackware™, Turbo Linux™, & Debian Linux™.

Connectivity
The Bethehost network is connected via Gigabit Ethernet handoff(s) on redundant/dual-path OC48 ( 2048mbps) sonet-ring fiber-optic transport connects to Commonwealth Telephone™ (CTSI™) transit is provided via Gigabit Ethernet (1000mbps) from Level3™ (http://www.level3.com), BTN Access™ (http://www.btnaccess.com), Congent ™/ (http://www.congentco.com), &Yipes™ (http://www.yipes.com)(pending)..

For redundancy, Bethehost is currently running BGP4 (border gateway routing protocol) to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the other(s). If one line gets congested, it will load balance the traffic.

Backbone Providers

Level 3 (Nasdaq: LVLT) is an international communications and information services company and is headquartered in Broomfield, Colorado. The company operates one of the largest communications and Internet backbones in the world. Nine out of ten of the world’s largest telecom carriers all continue to use Level 3 services, as do five of the top six U.S. Internet Service Providers, and nine out of ten of the largest European telecom carriers.

Level3

BTN Access

Formed in 2003 by the merging of Beyond the Network (BtN) and Corporate Access (CA), BtNAccess is a wholly owned subsidiary of PCCW Limited (PCCW). BtNAccess provides its worldwide customers with a proven track record of innovative technology and unparalleled customer service.

BtNAccess is a leading legacy-free Internet backbone provider, offering IP-based end-to-end communications solutions over its own global native Multi Protocol Label Switching (MPLS)-enabled network.

Cogent is a multinational Tier 1 Internet service provider consistently ranked as one of the top 10 networks in the world. Our primary service offering consists of Internet access, data transport, colocation and managed modem services—all offered over our award-winning fiber optic, IP data-only network. We service two customer segments: “Corporate” (small businesses to Fortune 100 companies) and “NetCentric” (access providers and content providers whose businesses rely primarily on Internet access).

Our innovative, facilities-based network spans across North America, across the Atlantic and throughout Western Europe. With over 29,000 miles of route fiber, we provide service to over 85 major markets and interconnect with over 360 other ISPs.

Congent

Yipes Communications

Yipes Enterprise Services, Inc. is the leading global provider of managed, end-to-end Ethernet solutions for enterprise customers. Yipes offers a uniquely scalable suite of networking services that combine the speed, simplicity and cost effectiveness of native Ethernet with Yipes proprietary bandwidth-on-demand functionality.

Yipes provides services in and between major metropolitan markets throughout the United States and the UK including: New York, Los Angeles, Washington DC, San Francisco, San Jose, Chicago, Philadelphia, Dallas, Houston, Seattle, Denver, San Diego, Miami and London.